HOW TO PAY BY CREDIT CARD
1. If you want to pay by credit card (mastercard, visa, americanexpress) please choose Paypal as payment method and then click continue
2. This page will appear and please log in to your Pay Pal account or click “Pay with your debit or credit card” as Paypal guest
3. Fill the form and click button “continue” to complete the order.
WHY DOES MY ORDER SAY IT IS PROCESSED?
When your order status states “processed”, your order is currently being processed and packed for shipment.
HOW CAN I TRACK THE STATUS OF MY ORDER?
Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used (Pos Laju) and enter the tracking number to check on the status of the delivery your package.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
Your order will leave our warehouse within 2 business days from the date it was placed. Once shipped: Standard Shipping: 4-10 business days / Priority Shipping: 2-3 business days
WHERE IS MY ORDER SHIPPING FROM?
All online orders are shipped from Skudai, Johor, Malaysia
THE TRACKING NUMBER STATES THAT MY ORDER WAS DELIVERED, BUT I HAVEN’T RECEIVED IT YET. WHAT DO I DO?
Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please give us a call to document the situation and to assist you in recovering the lost package.
PosLaju contact number: 1-300-300-300 (local) or 603 – 27279100 (oversea)
WHAT IS YOUR RETURN POLICY?
If there is fault item when you received the parcel, you can return the fault items to our warehouse within 7 days of receipt for an exchange (same design, price and color) if the item still available. The 7 day mark will be calculated by the original purchase delivery date as stated on the tracking record of your shipment. Please read our Returns and Exchange Policy for detailed information regarding what can and cannot be returned. Please remember that all sale/clearance items are final sale and cannot be returned for an exchange, refund, or store credit.
MY ITEM WAS RECEIVED DAMAGED. WHAT SHOULD I DO?
Before sending in your package, please fill up the form so that we can make notations on your account for faster processing.
DO YOU SHIP TO MY COUNTRY?
Currently we ship our item to three country only (Indonesia, Singapore, Brunei). If your country is not included here, you can request by sending us email firstname.lastname@example.org. We offer two types of shipping which is PosLaju or Malaysian Register Mail. PosLaju will take 3-10 days time and Malaysia Register Mail will take 2-3 weeks for the item to be delivered to you. Tracking number will be provided to you once we ship your parcel. All orders are charged according to the weight of the parcel.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept credit cards ( Visa, Mastercard, AmericanExpress) via Pay Pal and bank transfer through CIMB Bank and Maybank
CAN I ORDER BY PHONE, EMAIL, MAIL, OR FAX?
The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during business hours for assistance. Order by email, mail, or fax is unavailable at this time.
CAN I MAKE ANY CHANGES OR CANCELLATIONS TO MY ORDER?
In order to insure all of our customers receive their orders in a timely manner, changes or cancellations are not allowed.